The Art of the Perfect Phone Message: How To Create A Unique Phone Message for Your Business

Here’s a Template for your phone welcome message!

You know that exhilarating feeling when you walk into your favorite store and someone gives you a warm, genuine welcome?

That's what a good phone welcome message should do for your callers. Think of it as rolling out a virtual red carpet or putting a fresh welcome mat at your shop's front door but for your phone!

Voiceover for Phone System

A memorable phone greeting can make a world of difference. It sets the mood and can turn a regular call into a fan for life. So, let's dive into making your phone's "hello" as cool and unforgettable as you are!

Let’s start with a general template. You are writing this, and you can take out and add whatever you want! Remember to keep it short and engaging, people are busy.

General Phone Welcome Message Template:

Hello and thank you for calling [Your Business Name].

Your [Unique Selling Point or Business Attribute, e.g., 'happiness', 'tech solutions', 'culinary delights'] is our top priority!

If you know your party's extension, please enter it now. For [Specific Service or Product, e.g., 'customized cake orders'], press 1. For [Another Specific Service or Product, e.g., 'catering services'], press 2. 💡

Did you know? [Fun Fact or Tip related to your business, e.g., 'Our award-winning chef crafts unique cakes tailored to your taste buds!'].

For general inquiries or to speak with our [Personality-infused descriptor for team, e.g., 'friendly', 'rockstar', 'amazing'] team, please press 0. Your call is super important to us, and we're eager to [Verb related to what you do, e.g., 'serve', 'assist', 'delight'] you today. Stay awesome and hold the line! 🌟"

Here’s a sample welcome message for a bakery:

Tasty Delight Bakery: Hello and thank you for calling Tasty Delight Bakery. Your sweet cravings are our top priority! If you know your party's extension, please enter it now. For customized cake orders, press 1. For catering services, press 2. Did you know? Our award-winning chef crafts unique cakes tailored to your taste buds! For general inquiries or to speak with our delightful team, please press 0. Your call is super important to us, and we're eager to serve you today. Stay awesome and we’ll be right with you!

A sample welcome message for an edgy hairstylist:

Hey there, wild one! You've dialed into Raven's Edge, where ordinary just doesn't cut it. Know who you're lookin' for? Punch in their extension now. If you're brave enough to dive into our radical color transformations, press 1. Ready for a rockstar haircut? Hit 2. Quick tip: Life's too short for boring hair. Dare to be different with us! Need advice or feeling adventurous enough to let us choose for you? Connect with one of our renegade stylists by pressing 0. Hang tight, fellow rebel. We're stoked to shake things up with you!


Easy, right!? NOW, let’s add some flavor. I love to add a brand archetype to our messages, to personalize it even further.

A sample welcome message for a spa - with a magician archetype:

Welcome to Elysian Mystique Spa, where your transformation begins. You've chosen a place where the ordinary becomes extraordinary. If you know your consultant's extension, please enter it now. For our alchemical facials that transform your skin, press 1. To immerse yourself in our rejuvenating crystal baths, press 2. A little secret: Every session at Elysian Mystique is a step towards revealing the true magic within you. To converse with one of our mystical spa guides or for general inquiries, press 0. Your journey to transformation is moments away. Thank you for choosing Elysian Mystique Spa; prepare to be enchanted."

Need help writing your welcome message? Need someone to voice it? I’d love to help!

Jessica Lewis

Jessica is a life coach for creatives, voiceover artist, entrepreneur, and lifestyle photographer.

Most importantly, she’s a wife & mom of 3, living a simple, beautiful life in northwest Pennsylvania.

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